Our shipping process is divided into two categories. We use ground shipping for items that can be shipped by carriers like UPS. Larger items are packaged in crates, which are specifically built for that particular order and are shipped freight or what we call LTL (Less than Truck Load).

Drivers Responsibility

Drivers are responsible for delivering your product to you. For Ground carriers this is to your door. Freight delivery is to the most accessible location that the back of the truck can reach. They cannot move the product indoors and will not un-crate the products or remove the crating materials. 

Freight (LTL) Shipments

General Freight

For items that are heavy (over 150 lbs.), large, or hard to manage, we will provide a lift gate equipped truck for delivery.

Delivery of freight will be to the most accessible location that the back of the truck can reach. If needed, please be prepared with extra help to handle once it has been unloaded. The driver will not transport the crate further then where it is unloaded from the truck. The driver is also not responsible for un-crating or removing the crating materials of the package. It is recommended that you have a cordless screw driver with a #2 Phillips head and a claw hammer ready at the arrival of the truck.

If there is no indication of damage on the crate at the time of delivery, the driver is not obligated to stay for an inspection. However, if the crate is opened after the driver has left and damaged items are discovered, leave the contents as they are and document the damage with a digital camera. This will assist us in the future for claims and allows us to assess the damage to determine if we will want the item sent back to us. After photographing the damage, move the crate or items to a secure area and follow the instructions on our No Hassel Returns page.

If there is an indication of damage and/or a tip-and-tell (which is only used our large ornate medallions, fountains, and marble statues, see below) has been triggered, you should note it with the driver and open the crate to inspect the contents for damage before signing the BOL (bill of lading). If the items are damaged beyond reason then put it back together, reject the shipment and note its condition and the triggering of the tip-and-tell (if applicable) on the BOL. If you are going to keep it due to minimal damage then indicate it on the BOL that there was damage.

Marble Products

Marble products must be opened and inspected within 48 hours of receiving. Document any damage with a digital camera and call us to report the damage with in 48 hours or the next business day.

Tip-andTell

A Tip-and-Tell is an indicating system that is placed on the crate and monitors the history of the crates vertical alignment. That’s a fancy way of saying the device knows if the crate has been tipped on its side. The picture to the right shows you the whole system. The Tip-and-Tell consists of the detector (red thing in picture) the crate decal and a smaller decal that is attached to the BOL. The indicator is easy to read. It basically has some colored sand (blue stuff) inside of 2 reservoirs at the bottom of the indicator. The top of the indicator has some sticky stuff in it. If the crate is tilted the blue sand will stick in the sticky stuff at the top telling that the crate has been askew. The large decal goes on the side of the crate to remind the guys handling it to be careful, and the smaller decal goes on the BOL to remind the driver and you to inspect it before signing off on the crate.