General Freight
For items that are heavy (over 150 lbs.),
large, or hard to manage, we will provide a lift gate equipped truck for
delivery.
Delivery of freight will be to the most
accessible location that the back of the truck can reach. If needed,
please be prepared with extra help to handle once it has been unloaded.
The driver will not transport the crate further then where it is
unloaded from the truck. The driver is also not responsible for
un-crating or removing the crating materials of the package. It is
recommended that you have a cordless screw driver with a #2 Phillips
head and a claw hammer ready at the arrival of the truck.
If there is no indication of damage on the
crate at the time of delivery, the driver is not obligated to stay for
an inspection. However, if the crate is opened after the driver has left
and damaged items are discovered, leave the contents as they are and
document the damage with a digital camera. This will assist us in the
future for claims and allows us to assess the damage to determine if we
will want the item sent back to us. After photographing the damage, move
the crate or items to a secure area and follow the instructions on our
returns page.
If there is an indication of damage and/or a
tip-and-tell (which is only used our large ornate medallions, fountains,
and marble statues, see below) has been triggered, you should note it
with the driver and open the crate to inspect the contents for damage
before signing the BOL (bill of lading). If the items are damaged beyond
reason then put it back together, reject the shipment and note its
condition and the triggering of the tip-and-tell (if applicable) on the
BOL. If you are going to keep it due to minimal damage then indicate it
on the BOL that there was damage.
Marble Products
Marble products must be opened and inspected
within 48 hours of receiving. Document any damage with a digital camera
and call us to report the damage with in 48 hours or the next business
day.
Tip-andTell
A Tip-and-Tell is an indicating system that is
placed on the crate and monitors the history
of the crates vertical alignment. That’s a fancy way of saying the
device knows if the crate has been tipped on its side. The picture to
the right shows you the whole system. The Tip-and-Tell consists of the
detector (red thing in picture) the crate decal and a smaller decal that
is attached to the BOL. The indicator is easy to read. It basically has
some colored sand (blue stuff) inside of 2 reservoirs at the bottom of
the indicator. The top of the indicator has some sticky stuff in it. If
the crate is tilted the blue sand will stick in the sticky stuff at the
top telling that the crate has been askew. The large decal goes on the
side of the crate to remind the guys handling it to be careful, and the
smaller decal goes on the BOL to remind the driver and you to inspect it
before signing off on the crate.
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